Support and Feedback
At Sonica, we are committed to the continuous improvement of our platform and deeply value feedback from our users. We understand that open dialogue and cooperation are essential for refining our tools and services, ensuring they effectively meet the needs and expectations of the market.
Customer Support
We offer technical support and user assistance through the same email address: atendimento@sonicadigital.com.br. For issues requiring immediate attention, we guarantee a prompt and efficient response. Additionally, each Sonica customer is provided with a direct support channel established during the onboarding process. This personalized channel is designed to offer more targeted assistance, tailored to the specific needs of each customer.
How to Submit Feedback
We encourage all users to share their experiences, suggestions, and concerns with us. Whether to praise a feature you love or to suggest an improvement, your feedback is vital to our ongoing development. Please send your impressions to our contact email: atendimento@sonicadigital.com.br. We assure you that every message is read and carefully considered by our team.
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